Poor communication is a criticism often levelled at management agents. We avoid this by adhering to several concepts built into our Service Level Agreement:

• Clear reporting of financial and management matters, on a timetable agreed with clients before management commences
• Prompt and effective response to lessee enquiries
• Email, telephone and postal communication
• Newsletters
• Meetings
• Biannual forum where interests and concerns can be discussed with property management experts
• Individual property portals. With the assistance of http://www.link2home.co.uk, we are promoting personalised internet based centres for a property’s management. These act as communications hubs between us, Residents’ Associations and lessees, and as virtual vaults for all the documents relating to a building. These are not intended to usurp traditional methods of communication, but we believe they will provide great benefits for many lessees.
• We contribute regularly to News on the Block, a property management magazine that is full of useful information regarding residential property management. For more information, please visit http://www.newsontheblock.com